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Privacy Policy

Privacy Policy

This Privacy Policy explains how Verba House processes personal data for its language courses, tutoring services, and related website functions. It applies to inquiries, enrolment, scheduled lessons, guided practice, progress review, and online or classroom interactions connected with our services.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, screen starting levels, match learners to groups and timetables, confirm course terms, manage enrolment, arrange lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to keep the site secure and functioning properly.

Processing is limited to course administration, communication, and related operational needs.
02 · Sharing

Service Providers

We may share data with payment processors, communication tools, hosting providers, and other operational partners that help us run the website, manage bookings, support online lessons, or process payments. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.

Service providers receive only the information needed to perform their assigned tasks.
03 · Legal basis

Legal Disclosures

We may share personal data with public authorities, courts, or other third parties when required by law, to respond to lawful requests, or to protect our rights, users, or services. We may also disclose information in connection with a business reorganization or similar transaction, subject to applicable legal safeguards.

We disclose information only when a lawful basis or operational need requires it.

Subject to applicable law, you may ask us to access, correct, delete, or restrict certain personal data, and you may object to some processing where that right applies. If we rely on your consent for a specific activity, you may withdraw it for future processing.

Available rights depend on the nature of the data and the legal basis for processing.

To protect privacy, we may ask for enough information to verify your identity before acting on a request. Some requests may be limited where we must keep records for legal, accounting, security, or service administration reasons.

Requests are handled after we confirm identity and review any legal or operational limits.

Inquiry records are kept for a practical period after the last contact. Enrolment, attendance, and payment records are retained for the course period and any additional time needed for accounting, dispute handling, or legal compliance. When data is no longer required, we delete it or anonymize it where appropriate.

We keep data only for as long as needed for the relevant service, recordkeeping, or legal purpose.

If we make material changes, we will update the policy text and may provide an additional notice where appropriate. Continued use of the website after an update means the revised policy applies from its effective date.

We review this policy from time to time and keep the current version available on the website.

Contact Information

Email contact
[email protected]
Telephone contact
+994 10 186 13 34
Postal address
29, A. Axundzadə Küçəsi, Lənkəran, AZ
General privacy contact
Use the contact details below for privacy questions, requests, or complaints about this policy.
Contact Page

Data handling overview

How information is collected and how cookies work

01 · Collection

Data We Collect

We may process contact details, inquiry and booking information, level screening responses, course preferences, timetable choices, payment-related records, attendance information, and communications sent through our website, phone, email, contact form, or online consultation. Where online lessons are used, we may also process technical data needed to support access and participation.

The data we collect depends on the inquiry, enrolment, and course activities involved.
02 · Sources

How We Collect Data

We receive personal data when you submit an inquiry, arrange a screening, confirm course terms, enrol in a group course, attend lessons, or contact us for support. We may also collect limited technical data automatically from your device or browser when you visit the site or use online lesson tools.

Most information comes directly from the learner or from routine use of the website and course services.
03 · Cookies

Cookies We Use

Cookies may include essential cookies that support page functions and security, preference cookies that remember basic settings, and analytics cookies that help us understand how the site is used. We do not rely on cookies to make decisions about course admission or learning outcomes.

We use only standard cookie categories needed for site operation and basic analytics.
04 · Controls

Cookie Controls

You can usually block or delete cookies through your browser settings and may be able to manage similar tracking tools through device or platform controls. Essential cookies may still be used where needed to operate the site, maintain security, or remember basic session choices.

Browser settings and device controls can limit non-essential cookies, but some site functions may be affected.